FAQs

Q. How long will it take to get my order?

Orders are processed as soon as possible and we aim to dispatch your order within 2-3 business days. Once we have dispatched your order you will receive an email stating that your order is on its way. Fastway Couriers normally take 2-3 business days depending on where you are in New Zealand

Q. Does Sports Fan offer item exchanges?

We understand that sometimes things don't fit as expected and where possible we will offer an exchange.  However, due to the rate at which our items sell online, this sometimes isn't possible.  If this is the situation we will arrange an online credit for you to purchase the item in your preferred size should it be available or feel free to purchase something else online. Please see our Returns Policy.

Q. I want to pay via bank deposit what are your banking details?

POLi Internet Banking for bank deposits is coming soon.  Until then please use your preferred credit card at check out.

Q. Does Sports Fan provide refunds?

We only provide refunds for faulty items.  A refund is provided if a repair or replacement is not possible and a credit is unacceptable.  Please see our Returns Policy.

Q. How do I return an item?

Please see our Returns Policy or the Returns Form provided with your order.

Q. I have sent my return to you now what?

If yours is a return for credit, once we have received your return we will issue you an online credit code that will be sent through to you as an email.  Please allow at least 10 working days from when you post the item to us before contacting our returns department about your credit code as it can take up to 5 business days for your package to arrive with us and then our returns department also needs some time to get to your parcel. If you have not received your credit code email within 10 business days of returning your item(s) please check your SPAM folder as they like to hide in there from time to time.

Q. I've been sent the wrong item what do I do?

We sincerely apologise about this. Please complete the Returns Form you received your order and return the wrong item to us.  For more detail, see the Returns Form or our Returns Policy.

Q. My item is faulty what do I do?

We sincerely apologise about this. Please complete the Returns Form you received your order and return the faulty item to us.  For more detail, see the Returns Form or our Returns Policy.

Q. Does Sports Fan deliver to Australia?

Yes, we do!  Please note that shipping can take up to 14 days from when we process your order.  Please see our Shipping Section for more shipping information.  We, unfortunately, do not deliver outside of New Zealand and Australia at the moment but keep checking back for an update on when this becomes available. 

Q. I have a sizing question. How do I ask it?

Please refer to our Sizing Guide Page initially. If this doesn't answer the question please email our helpful staff team at support@sportsfan.nz